Last updated: November 6, 2026

NO REFUNDS ON DIGITAL PRODUCTS

Everything sold on this website is a digital download, so all sales are final. Because you receive immediate access to proprietary files that cannot be "returned", I do not offer refunds or exchanges once a product has been downloaded or accessed.

UNACCESSED PURCHASES

You may request a refund within 48 hours of purchase if you have not downloaded or accessed the product files. To request one, email hello.millenakras@gmail.com with your order number or receipt and confirm that you have not downloaded the product. Please read the product description, previews and software requirements before you buy.

TECHNICAL ISSUES

If a file is corrupted, a download fails, or you have trouble using a product, email hello.millenakras@gmail.com before anything else. I will help with troubleshooting or send you the correct files or instructions.

DUPLICATE PURCHASES

If you accidentally buy the same product more than once, contact me within 7 days at hello.millenakras@gmail.com. Once I have verified the duplicate, I will refund the extra purchase.

UNAUTHORIZED TRANSACTIONS

If you believe a purchase was made without your authorization, please tell me as soon as possible. I will investigate and work with Paddle, our payment processor and Merchant of Record, to resolve it.

CHARGEBACKS

Please contact me before starting a chargeback. I am happy to sort out any issue quickly and directly. Chargebacks opened without contacting me first may result in being blocked from future purchases.

HOW REFUNDS ARE PAID

Approved refunds are issued by Paddle to your original payment method.

YOUR LEGAL RIGHTS

Nothing in this policy affects your statutory consumer rights.

CONTACT

hello@millenakras.com